A published site is not finished.
Most websites break months after launch: a plugin that updates badly, a certificate that expires, an automated attack. Premium Support exists so you do not find out from a client.
What happens when nobody is watching.
The 60-day warranty covers development defects. This is what comes after that.
Before quoting, it helps to know whether this is what you need.
A fit if
- Your site generates business and downtime costs you money.
- You have nobody technical watching updates or backups.
- It already happened: you were hacked, went down or lost content.
- You want continuous improvement instead of a redesign every three years.
Not a fit if
- Your site is static, with no forms or dashboard, and barely changes.
- You have an in-house technical team already covering this.
- You only want one specific issue fixed: that is quoted separately.
- You are not willing to apply the security recommendations.
What people usually ask us.
Is this the same as the warranty?
No. The warranty covers defects attributable to our development at no cost for 60 days. Support covers what comes after: updates, security, backups and improvements.
What if I get hacked?
It is covered by the plan: containment, cleanup and closing the entry point. What it does not cover is rebuilding the site if the damage forces it, nor rotating your credentials, which is your job.
Can I cancel?
Yes, with no lock-in. Accounts are always in your name, so there is nothing to claim from us to take your site elsewhere.
Does it work if you did not build the site?
Usually yes, after an initial review. If the site carries deeper problems, we tell you what must be resolved before it can be maintained responsibly.
Tell us your challenge.
Within 24–48 h you will get a plan with scope, timing and budget.
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