These conditions govern the contracting of our web design, eCommerce, platform, 3D experience and AI automation services. They complement the specific proposal we sign for your project; where the two differ, the proposal prevails.
eximius studio is the trading name of Steven Miguel Pesantes Egas, a sole trader with tax ID (RUC) 0931233183001, based at Parque Empresarial Colón, Ecuador. Contact: [email protected]
We design and build websites, online stores, custom platforms, 3D experiences and artificial intelligence automation. We also offer eximius card, que tiene its own conditions, as it is a physical product.
Before we start, we give you a proposal setting out scope, deliverables, timeline and price. The project begins once you approve it and the first payment is made.
What is not in the proposal is not in the project. If new needs appear during development, we quote them separately before carrying them out; you never receive a surprise invoice.
Prices are stated in United States dollars and are detailed in the proposal, indicating whether taxes are included.
Unless otherwise agreed, the scheme is 50% to start and 50% on delivery. Intermediate milestones may be agreed on longer projects. Payments are non-refundable with respect to work already carried out.
The timelines in the proposal assume we receive what we need from you on time: copy, images, access credentials, approvals and answers.
If the project is halted for lack of material or response for more than 30 days, it is considered paused. Resuming it may require rescheduling dates subject to our availability.
Each deliverable includes two rounds of revision on what was agreed, unless the proposal states otherwise. A revision means adjusting what was delivered, not changing creative direction or extending scope.
Additional rounds or changes of direction are quoted separately, always telling you first.
On delivery you have 10 business days to review and report deviations from what was agreed. After that period without comments, the deliverable is considered accepted.
Rights over work developed specifically for you transfer once the project is paid in full. Until then, the licence to use it is provisional.
The following are excluded from that transfer:
Material you give us (brand, copy, images) remains yours. You warrant that you have the right to use it and to license it to us for the project.
Many projects depend on external services: hosting, domains, payment gateways, APIs, AI model providers. Their costs, conditions and availability are outside our control and may change.
Unless you contract maintenance with us, those accounts are opened in your name and their renewal and payment remain under your control.
We fix at no cost any defect attributable to our development for 60 days following delivery.
Not covered by the warranty:
After that period, we offer maintenance and ongoing support plans.
All non-public information you share with us — strategy, data, credentials, figures — is treated as confidential and is not disclosed to third parties without your authorisation, except where legally required. This commitment survives the end of the project.
We may show public work done for you in our portfolio and on social media, naming your brand as a client. If you would rather we did not, just tell us in writing and we will respect that without argument.
Either party may end the project by giving written notice. In that case the work actually carried out to date is settled and we hand over what was produced up to that point, provided it is covered by the payments made.
We are responsible for the quality of the work delivered as agreed. We are not responsible for commercial results (sales, traffic, rankings), which depend on many factors outside our control, nor for indirect damages or loss of profit.
Our maximum liability is limited to the amount actually paid for the project, except where the law does not permit such a limitation.
These conditions are governed by the laws of the Republic of Ecuador. Disputes will be submitted to the competent courts of [CIUDAD]. Before going to court we undertake to attempt a direct, good-faith resolution.